Thank you for choosing MindGames Naperville LLC, doing business as Hidden Key Escapes (“Hidden Key Escapes”, “we”, “us”, “our”) for your escape room experience. In exchange for financial compensation, you will receive the designated amount of tickets purchased for use at the designated time at Hidden Key Escapes located at 24W500 Maple Ave, Suite 108, Naperville, IL 60540. It is your responsibility to arrive promptly for your reservation time and date to fulfill your order. Hidden Key Escapes is not responsible for travel to and/or from the location. No refunds will be provided for failure to appear for your reservation. Reservations modified more than 24 hours in advance of the original reservation will be provided a 100% credit towards a future reservation. Reservations modified 3 – 24 hours in advance will receive a 50% credit towards a future reservation. Reservations modified within 3 hours of the original reservation time will not receive a refund or credit. Purchased tickets will be sent in a confirmation email following successful purchase. Hidden Key Escapes offers an escape room experience and no physical product will be shipped to the customer.